Student Success Specialist (Italy)

What you’ll do

• Lead the journey from admission to a confident first semester: pre-departure prep, arrival touchpoints, and ongoing check-ins.
• Run warm, structured onboarding: housing basics, codice fiscale, bank/SIM setup, health registration, permesso di soggiorno guidance (no legal advice).
• Coordinate orientation sessions and local city/university briefings; build student communities and peer circles.
• Track well-being and academic adjustment; triage and escalate issues quickly with the right stakeholders.
• Maintain rigorous CRM documentation and weekly student satisfaction reporting (NPS/CSAT).
• Build a local network of reliable vendors and services; secure student-friendly perks.
• Host helpful workshops: budgeting, transport, cultural norms, study skills.

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What you’ll bring

• 4+ years in student services, international programs, or hospitality operations; Italy experience required.
• Fluent English; Hindi or another major Indian language strongly preferred; Italian B1+ a plus.
• Empathy with operational discipline: calm under pressure, precise in follow-through.
• Proven coordination with universities, landlords, and community providers.
• CRM rigor; data-literate, organized, dependable.

About ApplyAZ

ApplyAZ is an independent study-in-Italy consultancy. We work only with Italy’s public universities and take no commissions from universities, so our advice follows the student. Our team guides students from countries like India from the first eligibility check to their first week in Italy: programme shortlists, applications, DSU scholarships, the student visa and arrival.

Working at ApplyAZ

Our team works from offices in Milan and India. Each stage of a student’s journey has a named person on the team, from the first eligibility check to the first week in Italy, so every file has an owner and every family knows who to ask. Our values are a student-first mindset, a team-driven culture, quality without compromise, ownership and initiative, and a habit of building to improve. We work in one dashboard shared with students and families, where every task, upload, deadline and decision is visible live. Read our founder’s story to see why ApplyAZ exists.

Other open roles

If another role suits you better, you can apply for it in the same way.

• Strategic Partnerships Manager (India): build partnerships across India that help more students reach Italy’s public universities. Remote, full-time.
• Marketing Coordinator: own performance and lifecycle marketing for the India market, turning curiosity into applications and starts. Hybrid, full-time.

See every open position on our careers page.

How to apply

Apply through the application form on this page. Send your CV and a short note on why this role fits you, the languages you speak and where you are based.