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Student Success Specialist (Italy)

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Location

Hybrid

Department

Student Success / Operations

Type

Full-time

Salary

Competitive salary

Job Description

Be the trusted guide for our students as they land in Italy. You’ll turn arrivals into smooth starts, help them settle with confidence, and build a sense of community that feels like home.

What you’ll do

Lead the journey from admission to a confident first semester: pre-departure prep, arrival touchpoints, and ongoing check-ins.
Run warm, structured onboarding: housing basics, codice fiscale, bank/SIM setup,health registration, permesso di soggiorno guidance (no legal advice).
Coordinate orientation sessions and local city/university briefings; build student communities and peer circles.
Track well-being and academic adjustment; triage and escalate issues quickly with the right stakeholders.
Maintain rigorous CRM documentation and weekly student satisfaction reporting (NPS/CSAT).
Build a local network of reliable vendors and services; secure student-friendly perks.
Host helpful workshops: budgeting, transport, cultural norms, study skills

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What you’ll bring

4+ years in student services, international programs, or hospitality operations; Italy experience required.
Fluent English; Hindi or another major Indian language strongly preferred; Italian B1+ a plus.
Empathy with operational discipline—calm under pressure, precise in follow-through.
Proven coordination with universities, landlords, and community providers.
CRM rigor; data-literate, organized, dependable.

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